Pre-11: DevOps FUSION

Note: Pre-conference workshops require advance registration.

DevOps is all about getting people—application developers, system administrators, software testers, technicians, and others—to combine their skills and attitudes with the right technologies in order to get reliable software shipped at the optimum business value. How does DevOps fit into the frameworks and processes of ITSM? This full-day workshop will feature some of the most knowledgeable people in the industry, and will include time for discussion, problem solving, and networking. You will hear from practitioners and experts who will show you the ways you can draw from the DevOps culture to increase your value to the business.

One-Day Course Includes

Instruction, breakfast, and breaks


Introduction to DevOps (2-hour workshop) - Gene Rogers

DevOps: One Company's Journey of Discovery (case study) - David Mainville

Creating an Agile Roadmap in a Waterfall World (case study) - Steve McMillan

Building Learning Scrums Inside Support to Drive Improved Productivity and Root Cause Removal (case study) - Dr. Adam Krob 

All Aboard: Traversing DevOps via a Release Train (case study) - Louie Peak

Presented by Roy Atkinson

Roy Atkinson is HDI’s senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles, blogs, and white papers. He is a member of the HDI International Certification Standards Committee and the facilitator of the HDI Desktop Support Forum.

Presented by David Mainville


David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.

Presented by Dr. Adam Krob


For more than two decades, Dr. Adam Krob has studied how to use knowledge management practices to uncover and deliver tangible, long-lasting value for organizations. His work focuses on how sharing knowledge across organizations can increase productivity for entire teams and decrease the time to competency for new team members. He also studies how improved knowledge sharing can enhance practices like ITIL, COBIT and Agile and can fit into various places in organizations.

Presented by Gene Rogers


Gene has 25 years experience in IT working with fortune 500 companies. He is a process and quality expert that is certified as a Quality Engineer, a Six Sigma Black Belt, and an ITIL certified practitioner. His YouTube Channel is "IT Quality Guy" and his online articles are on the PEX network under "IT Insider".

Presented by Louie Peak

Profile With a background of over 27 years in IT Consulting, Mr. Peak is often viewed as a “consultant’s consultant”. He is a “holistic thinker” understanding the pragmatic, “hands on” business impact of process, technology, and resources (hardware, software, and human). Draws from real experience – not theory. He is an experienced, pragmatic and proven business consultant including roles in strategic planning, operational leadership, and IT service development.

Presented by Steve McMillan


Steve McMillan is Associate Vice President, Enterprise IT Infrastructure Services for Molina Healthcare. Steve and his team are focused on core IT systems engineering within the telephony technologies, contact center technologies, and network technologies areas. Steve has lectured internationally on knowledge management and other IT disciplines, and has been published in Support World magazine. Steve holds a Bachelor of Science in IT from the University of Phoenix.