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About itSMF USA

itSMF logo itSMF USA, a nonprofit membership organization dedicated to the advancement of service management good practices by professional and academic practitioners, researchers, and leaders, is the United States chapter of the itSMF international organization, which has over forty chapters. Based on the ITIL framework developed in the 1980s, IT service management has expanded to support and promote other service management frameworks, such as ISO 20000, COBIT, BS 17799, PRINCE2, Six Sigma, and many others. A member-driven organization, itSMF USA is organized into local interest groups (LIGs) and special interest groups (SIGs) located in over forty-three major metropolitan areas, with many others being started.

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About HDI

HDI logo HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.

Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 150,000 technical service and support professionals and is the premier resource for best practices and emerging trends.

Visit ThinkHDI.com for more information.

Check out HDI's other IT conference, the HDI Annual Conference & Expo.

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