by Sandra Seroskie
As we strive for continual service improvement (CSI) in service management, we’re faced with multiple questions and challenges: What is the business value? How do we execute it? How do we find the time? Where does it fit into the service lifecycle?
As the Improving Service Management track chair, my goal is to provide attendees with best practices and techniques for measuring, monitoring, and improving their processes, service management programs, and organizations. The sessions in this track feature industry experts and experienced practitioners who will share knowledge and key takeaways, which will help you create or reboot your CSI program.
I encourage you to learn more about these and all of the other great sessions at FUSION 16. I look forward to seeing you in Las Vegas!
Sandra Seroskie is the chair for the Improving Service Management track at the FUSION 16 conference.