by Andy Atencio
Applying ITIL to an organization is an exercise in organizational change. This organizational change will directly impact your IT and business cultures. It can change your IT organization’s personality.
Large organizations have committees and budgets, project plans and supporting consultants. How does a small organization do ITIL? Maybe you have a support organization of fewer than a dozen people. Maybe you have support group that thinks of itself as small, but is part of a larger IT structure. But remember, the “small” in “small-scale ITIL” doesn’t specifically mean number of IT professionals. At its core, ITIL requires you to ask three key questions:
- What is your IT mindset?
What is your IT culture?
What do your people think you are?
Organizations large and small have an organizational personality. Think of it as the difference between a large city and a small town. Changes that occur in the large city may not even be noticed by everyone in the city. However, when you put up a new stoplight in a small town, everyone notices. Likewise, the changes ITIL brings to a small organization get noticed.
In this session, we’ll talk about organizational culture, looking at it through the lens of a small organization.
Technology is no longer the most important aspect of the PPT (people, process, and technology) triangle. We’ll focus on the leg of the triangle that typically gets the least amount of attention: people. The people of an organization are what give that organization its culture and define its personality. Even if “the people” is just one person, it’s the people in your organization who will determine whether your ITIL implementation will be successful or not.
I am excited to be presenting in the opening session block. If you take an hour to journey through this session with me, it will change the way you experience the rest of the conference. You won’t walk out of my session with a magic formula for implementing ITIL in just seven easy steps; you won’t be provided with the inside scoop on the tools to buy to ensure success. You will walk out of this session with an understanding that the journey you are either already or are beginning will be successful because of the people.
If you combine the best practices in your processes and the great technology that your organization relies on, and then drive that forward with amazing people and organizational change, you can and will be successful.
And if a small organization like mine can do it, so can yours.
Andy Atencio speaking at Session 106: Implementing ITIL on a Small Scale at the FUSION 16 conference.