Who Should Attend?
FUSION 12 addresses the needs of seasoned IT directors, service management implementers, and business analysts. Whether you’re new to ITSM or ITIL or an experienced professional, you will gain crucial insight into how formal processes and industry tools can align IT goals with business goals to improve operations.
If you are interested in the delivery and support of IT services and the fundamental concepts behind service management, you can't afford to miss this important event. You'll be in the company of the following professionals:
- C-level executives (CIOs, CTOs, etc.)
- IT directors
- IT service and support managers
- IT consultants and auditors
- Help desk and service desk managers
- IT vendors and suppliers
- Service level managers
- Process owners
- IT infrastructure managers
- Quality managers
- IT project/program managers and directors
- IT practitioners
- Knowledge managers
- Network managers
- Senior support analysts
priSM CPDs can be earned by attending the FUSION 12 Conference & Expo.