Prior to attending the conference, you can download the handouts for sessions. If you haven't already identified the sessions you'd like to attend, feel free to do so using the FUSION Schedule Builder.
Pre-6: Innovative Service Portal Design
Pre-8: Relationships at Work: Mastering the Common Denominator
Pre-9: High-Velocity ITSM: Lean Out Those Processes!
Pre-10: Empowered to Thrive: Life Hack Skills for Work and Home