Exhibitor Listing | FUSION 12

Axios Systems

www.axiossystems.com
2214 Rock Hill Road, Suite 501
Herndon VA 20170
Phone: 703.326.1357
Fax: 703.326.0429

Axios Systems is the pioneer of assyst, an On Demand and on-premise IT Service Management solution. The easy-to-use assyst solution is recognized industry-wide for its highly dependable, scalable, modern and attractive capabilities. We designed assyst from the ground up using the ITIL principles, with COBIT and ISO/IEC 20000 regulations in mind, in order to support Global 5000.

IBM

www.ibm.com
1 New Orchard Road
Armonk NY 10504
Phone: 914.499.1900
Fax:

A more instrumented, interconnected, and intelligent planet presents new opportunities for business to deliver innovative products and services that transform the way we live and work. For over 100 years, IBM has been helping clients do exactly that – seize new opportunities and improved business outcomes. Integrated Service Management from IBM provides organizations with the Visibility. Control. Automation.™ needed to accelerate delivery of innovative services, and improve the economics of service delivery -- within the datacenter, across design & delivery teams, and tailored by industry.

ManageEngine

www.manageengine.com
4900 Hopyard Road
Pleasanton CA 94588
Phone: 925.924.9500
Fax: 925.369.0436

ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 55,000 organizations in 200 countries, from different verticals, industries and sizes. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.

Bomgar

www.bomgar.com
11695 Johns Creek Parkway, Suite 200
Johns Creek GA 30097
Phone: 877.826.6427
Fax: 601.510.9080

Bomgar is the worldwide leader in secure, appliance-based remote support. Bomgar’s award-winning solutions enable organizations to securely access and manage virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones, plus all versions of Windows. More than 5,000 companies worldwide have transformed their IT support functions with Bomgar’s enterprise-class solutions. Privately held and headquartered in Ridgeland, Miss., Bomgar was named one of the 2009 fastest growing companies in America by Inc. 500.

Consulting Portal

www.consulting-portal.com
2100 Bloor Street West, Suite 201
Toronto, ON Canada M6S 1M7
Phone: 416.539.9836 / 866.609.0677
Fax: 416-539-0243

Consulting-Portal, a software and service company dedicated since 1999 to helping Fortune 500 & mid-size companies by offering a complete array of ITSM services including strategy, assessments, process design, tool customization and ITSM training. In 2009 we launched our ITOptimizer product - a "software as a service" suite that provides ITSM professionals the easiest way to assess, design and govern processes.

EXIN USA, Inc.

www.exin-exams.com
800 Hingham Street, Suite 103 N
Rockland MA 02370
Phone: 781.878.1235
Fax: 781.878.4332

EXIN, the Examination Institute for Information Science, is a global and independent IT examination provider. It's EXIN's mission to improve the quality of the IT sector, the IT professionals and the IT users, by means of independent testing and certification.

In close cooperation with international partners in the IT industry, EXIN establishes educational requirements and develops and organizes examinations and learning tracks in the field of IT, giving IT professionals the ability to prove appropriate competencies and skills for improved job performance. Every day, EXIN examinations are taken in more than 125 countries on six continents, and in 15 languages. Over one million IT professionals are certified by EXIN.

NorthCraft Analytics

www.northcraftanalytics.com
7543 Kinsella Ct.
Atlanta GA 30350
Phone: 678.664.ITSM
Fax:

Northcraft Analytics is the premier provider of Business Intelligence applications for enterprise IT departments. No matter which methodology you have adopted to improve IT and business processes, you will need to measure and improve performance. Our 700 pre-calculated measurements, executive dashboards and ad-hoc analytics environment will help you improve communication to the business and simplify management of your IT processes!

PureShare

www.pureshare.com
80 Aberdeen Street, Suite 400
Ottawa Ontario, Canada K1S 5R5
Phone: 613.236.1644
Fax: 866.332.5811

Automate your IT metrics and access them from anywhere! PureShare offers metrics management tools that eliminate the need for reports, manual spreadsheets and slide-ware. PureShare automates the collection of ITSM metrics from data sources inside and outside of a company to provide executives, managers and staff with a direct line to answers in real-time – without the need for static reports. Pre-packaged, best-practice metrics help organizations quickly gain strategic alignment, operational efficiencies and top-to-bottom transparency. PureShare: No Reports – Just Answers.

AMPG-US

www.apmg-us.com
213 Burlington Road, Suite 101
Bedford MA 01730
Phone: 781.275.8604
Fax: 781.541.1198

APMG-US is the leader in IT Service Management accreditation. Besides being an Accredited ITIL® Examination Institute, we prepare training organizations to offer courses in ISO/IEC 20000, Service Catalog, CMDB, Change Analyst and Problem Analyst. APMG is also the Accreditor for a full range of internationally recognized best practices in portfolio, program, and project management. We are part of APMG-International, a global organization dedicated to the certification and qualification of knowledge based workers.

ARINC Managed Services

www.arincmanagedservices.com
137 Mitchells Chance Road
Edgewater MD 21037
Phone: 410.956.3050
Fax: 410.956.5465

ARINC Managed Services (AMS) is the global IT support and service subsidiary of ARINC Incorporated. AMS provides innovative IT managed services that are customer-focused and competitively priced. AMS services improve equipment reliability, decrease cost by minimizing downtime, and enhance overall operations. For more information, visit the web site at www.arincmanagedservices.com.

Cask, LLC

www.caskllc.com
5151 Shoreham Place, Suite 140
San Diego CA 92122
Phone: 858.458.9951
Fax: 858.332.1781

Cask provides hands-on advisory services to help clients throughout the ITSM lifecycle.

Cask utilizes a combination of ITSM frameworks and standards, including ITIL®, CobiT®, CMMI for Services and ISO/IEC 20000 to drive measurable value. Cask has worked with commercial and federal clients to define and implement service catalogs as well as plan for and execute service transition to the cloud.
Cask has offices across the US and is the #57 Inc. 500 Fastest Growing Company, ranked by Consulting Magazine as the #3 Best Small Firm to Work For.

Cherwell Software

www.cherwellsoftware.com
12295 Oracle Boulevard, Suite 200
Colorado Springs CO 80921
Phone: 719.386.7000
Fax: 719.386.7001

Cherwell Software is the developer of Cherwell Service Management™ -- an integrated service management software solution for IT and support professionals. Cherwell Service Management was designed, from the ground up, using Microsoft's .NET technology and out-of-the-box ITIL best practices. With fully-integrated modules, Cherwell Service Management provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support.

EasyVista

www.easyvista.com
1375 Broadway 6th Floor
New York NY 10018
Phone: 888.398.4876
Fax: 617.576.2001

Over the last 22 years, EasyVista has become a visionary leader in the IT Service Management (ITSM) & IT Asset Management (ITAM) space with customers in more than 20 countries. EasyVista delivers a fully integrated Enterprise ITSM SaaS solution that covers the entire service lifecycle (15 ITIL V3 processes certified through PinkVERIFY™) including IT asset and configuration management. Through its codeless approach, EasyVista ensures agile customization, rapid implementation, seamless upgrades resulting in drastic TCO reduction.

G2G3

www.g2g3.com
Panama House, 14 The High Street, Lasswade, Midlothian
Edinburgh, United Kingdom EH18 IND
Phone: 44.0131.461.3333
Fax: 44.0131.663.8934

G2G3 is the leading provider of Simulations and Readiness Programs which create enterprise IT organizations that are ready, willing and able to change. G2G3 solutions cut through the complexities traditionally associated with IT to provide clarity and understanding whilst transforming learning into an engaging and high-impact experience.

G2G3 is headquartered in the UK, with partners across the Americas, Europe and Asia Pacific.

Global Knowledge

www.globalknowledge.com
9000 Regency Parkway, Suite 400
Cary NC 27518
Phone: 1.800.Courses
Fax: 919.461.8646

Global Knowledge: Training Global Learners to be tomorrow’s Global Leaders

Global Knowledge is the worldwide leader in IT and Business Skills training and your source for comprehensive IT Infrastructure Library™ (ITIL), project management, help desk support and business professional skills training.

Take our ITIL Foundation Bootcamp; we guarantee you'll pass the exam or your money back. Check out our website at www.globalknowledge.com/business for comprehensive course library, white papers, webinars, templates, podcasts, and more.

Global Knowledge is impacting the way the world learns.

Hornbill Service Management, Inc.

www.hornbill.com
105 Decker Court, Suite 530
Irving TX 75062
Phone: 972.717.2300
Fax: 972.717.2331

Hornbill offers solutions for IT and business service desks designed to match different levels of Service Management maturity. Supportworks applications can be deployed on-premise, hosted or as a cloud-based solution using myservicedesk.com. Service Management software from Hornbill enables organizations to work more efficiently, improve service quality and increase customer satisfaction. Unique Human Touch features improve the service experience, whilst powerful workflow automates Service Management processes.

HP

www.hp.com/go/software
19091 Pruneridge Ave.
Cupertino CA 95014
Phone: 877.837.8457
Fax:

Every day, HP software helps IT organizations perform better. In today’s complex technology landscape, we help IT leaders in more than 170 businesses worldwide measure, improve, and communicate IT’s contribution—to align with business goals, manage hybrid IT environments, guard against security threats, mitigate risks, and comply with regulations. hp.com/go/software

International Institute for Learning, Inc.

www.iil.com
110 East 59th Street
New York NY 10022
Phone: 212.758.0177
Fax: 212.755.0777

With operating companies all over the world and clients in more than 150 countries, IIL is a global leader in training, consulting, coaching and customized course development. Our core competencies include: Project, Program and Portfolio Management; Microsoft® Project and Project Server; Business Analysis; Lean Six Sigma; PRINCE2®; ITIL®; Leadership and Interpersonal Skills.

Using our proprietary Many Methods of Learning™, IIL delivers innovative, effective and consistent training solutions through a variety of learning approaches, including Virtual Classroom, Traditional Classroom, Simulation Training, Interactive On-Demand Training and a blended approach. Our roster of international trainers is comprised of elite professionals whose industry experience is enhanced by their practical classroom expertise. To learn more please visit www.iil.com or email Learning@iil.com.

ITinvolve

www.itinvolve.com
2925 BriarPark Drive, Suite 270
Houston TX 77042
Phone: 877.741.8944
Fax: 832.201.8104

ITinvolve cloud solutions help customers understand and manage their complex IT environments, transparently collaborate and effectively assess impacts and risks when resolving incidents, making changes and managing assets.

ITinvolve uniquely solves daily operational challenges facing IT professionals by leveraging the collaborative power of the social enterprise to dramatically improve IT service delivery. For more information go to www.itinvolve.com

ITSM Academy

www.itsmacademy.com
100 West Cypress Creek Road, #890
Fort Lauderdale FL 33309
Phone: 800.872.ITSM (4876)
Fax: 954.206.5565

ITSM Academy’s courseware is all developed in-house, by IT Professionals, for IT Professionals.
ITIL course catalog includes Foundation, Capability, Lifecycle & MALC and is available for delivery in public, corporate, virtual classrooms, and through our Courseware Licensing Program.

ITSM Academy is the only organization licensed to issue IT Service Management Diplomas:
• ITSMP – Change Manager
• ITSMP – Support Manager
• ITSMP – Service Level Manager

ITIL® | Process Design (CPDE) | ISO/IEC 200000 | MOF | ITSM Leadership

Delivered in our classrooms – or yours

Linium

www.linium.com
187 Wolf Road
Albany NY 12205
Phone: 518.689.3100
Fax: 518.689.3105

Linium Optimize ensures effective IT management across the enterprise, improves operations and enhances IT business efficiency, allocates IT spend and resources based on business priorities, identifies process gaps across silos and automates key processes. Linium’s unparalleled HP product expertise, HP Elite Partnership, world-class service offerings and award winning custom solutions in the HP BTO landscape are a natural choice for clients expecting to maximize value from an infrastructure management investment.

Loyalist Certification Services

www.loyalistexams.com
11 Bay Bridge Road
Belleville Ontario, Canada K8P 3P6
Phone: 613.969.1707
Fax: 613.969.9565

Loyalist Certification Services (LCS) delivers a full spectrum of examination services throughout the globe. The LCS team is known to provide world class responsive, trusted end-to-end ITSM related services. To learn more about LCS visit our web site, www.loyalistexams.com.

Responsive...Reliable...Trusted.

Monitor 24-7 Inc.

www.servicedesksoftware.monitor24-7.com
335 Renfrew Drive, Suite 301
Markham, Ontario Canada L3R 9S9
Phone: 416.410.2716
Fax: 416.352.5191

Monitor 24-7 Inc.’s solution—IncidentMonitor™ has been certified ITIL-compatible for 10 ITIL® V3 processes which are provided FREE OF CHARGE. IncidentMonitor’s unique framework allows you to easily adapt the processes to support your specific ITIL or help desk requirements. As your organization streamlines its processes, IncidentMonitor will be quickly adapted to support your improved processes. Imagine not being tied to budget limitations—you can roll out the next ITIL® process based on your project timelines NOT financial limitations.

Netop

www.netop.com
737 N. Michigan Ave Suite 1510
Chicago IL 60611
Phone: 866.907.2971
Fax: 312.376.0601

Netop Remote Control provides secure remote management for enterprise environments. Half of Fortune 100 companies trust us for a scalable and secure solution for the support of workstations, servers, embedded systems and mobile devices. Our advanced solutions are designed for remote access in complex environments where security is essential, such as the finance industry and point of sale systems. Our software meets the most stringent requirements of major remote access security standards, such as PCI DSS.

PMG Software

www.pmg.net
4470 Chamblee Dunwoody Road
Suite 380
Atlanta GA 30338
Phone: 770.457.8787
Fax: 770.234.4007

The PMG Service Catalog Suite is the easiest-to-use ITILv3 Service Catalog/Portfolio Management solution on the market. It is the only product that includes all six ITILv3 processes, including Service Request Management/Fulfillment, Financial Management, and SLM capabilities. The Suite includes an Enterprise Content Management System, e-Commerce engine, and Business Process Management engine to drive true cost savings and service automation.

The PMG Service Catalog Suite integrates with BMC Remedy, CA, HP, IBM, Numara, and more.

Quint Academy

www.quintacademy.com
1680 Meridian Avenue
Suite 401
Miami Beach FL 33139
Phone: 305.534.9196
Fax: 305.672.0647

As a global leader in IT Management best practices, Quint provides both solution providers, as well as end-user organizations with the latest and best solutions in knowledge transfer and knowledge application for strategy & governance, sourcing and service management. When hiring Quint to fulfill your training needs you can feel confident that your choice for quality and experience will make your education experience a success.

Robert Half Technology

www.rht.com
2884 Sand Hill Road, Suite 200
Menlo Park CA 94025
Phone: 800.793.5533
Fax: 650.234.6930

Robert Half Technology is a leading provider of IT professionals on a project and full-time basis. Firms of all sizes have come to rely on our consultants for everything from web development and multiplatform systems integration to network security and technical support. With a network of more than 100 locations in North America, Europe and Asia-Pacific, we are committed to providing a cost-effective staffing solution to your workload needs. For more information, please visit www.rht.com.

Serena Software

www.serena.com
1900 Seaport Blvd.
Redwood City CA 94063
Phone: 800.457.3736
Fax: 650.481.3700

Serena Service Manager helps you orchestrate your IT service management (ITSM) processes by leveraging a flexible process management platform at its core. It provides a modern self-service portal and simple yet powerful role-based experience to all service desk users and delivers complete visibility into the status of issues across the service lifecycle through rich reports and dashboards. It also aids with implementing ITIL best practices while providing a foundation that can be extended to streamline other core IT processes.

ServiceNow

www.Service-now.com
12225 El Camino Real, Suite 100
San Diego CA 92130
Phone: 858.720.0477
Fax: 858.720.0479

ServiceNow was created to break all the old rules of enterprise IT management software. Born in the cloud, ServiceNow makes IT immediate, social and intuitive. From the beginning, the company set out to give IT people powerfully simple cloud services that just work. Today, the world’s most recognizable and innovative companies rely on SaaS from ServiceNow to transform IT. Founded in 2004, ServiceNow is the fastest-growing IT management software company in the world. www.service-now.com

SUMMUS Software

www.summussoftware.com
3179 Skyway Court
Fremont CA 94539
Phone: 510.780.3888
Fax: 510.780.3887

SUMMUS Software, Inc. provides a comprehensive suite of cloud-based IT management applications for enterprises and small-to-medium businesses in the United States and internationally. SUMMUS delivers the IT industry’s only cloud-based IT operations management solution, Summus IT Management Suite, covering IT service management, IT asset management and IT availability management, all built on a single, integrated platform, the Summit Platform. Named a finalist for Pink Elephant’s 2011 Innovation of the Year award, SUMMUS has over 50 companies worldwide using its solutions and technologies.

Automated Voice & Data Solutions

www.avds.com
3100 Timmons Lane, Suite 510
Houston TX 77027
Phone: 713.963.0900
Fax: 713.963.9500

AVDS, a privately-held corporation, was founded in 1992 by Sharon Moon. AVDS has developed partnerships with our clients in order to identify and implement innovative solutions to meet ever-changing business challenges.
A commitment to innovation is what motivated AVDS to change our product offering from strictly automated attendant, voice mail, and interactive voice response systems to software- and IP-based communications systems. Most recently, our business has evolved to process automation, unified communications, and speech enabled self-service applications.

VirtuaCon

www.VirtuaCon.com
28 Siphosethu Road, Mt Edgecombe 4300
Durban South Africa 4300
Phone: +27.82.448.2466
Fax: +27.31.502.6210

VirtuaCon, a custom development software house has released 3 products;
Sysmosis is a proactive support and management orientated application that ensures that your windows device environment runs smoothly, SLA’s are met, uptime is increased and support calls are reduced.
Supportal.net is a free web service that allows you to provide online support to your customers. You can charge for your support or you can offer it for free. Synapps is a middle tier data management application which collects data from disparate systems and exposes it via configurable web services.

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