Director, Information Technology
Duke University, School of Nursing
Glenn Setliff has been the director of information technology at Duke University’s School of Nursing for four years. Glenn has built his career on providing excellent customer service and professional results, and he has extensive experience leading IT teams in industries ranging from communications to clinical research. Glenn is certified in ITIL v3 and he’s a strong proponent of quality ITSM.
Session 806: Building an IT Service Catalog from Scratch