by Kevin J. Smith
Cybercrime has evolved to become more prevalent, costly, and sophisticated. For example, research shows that in the US alone, at least 763 data breaches across business sectors have occurred in 2016 so far due to hacking, phishing, and other means, exposing close to 30 million records. And the cost of cybercrime to the global economy is rising: It now tops $400 billion.
The rise of cybercrime, coupled with trends such as an increasingly mobile workforce and the decoupling of hardware and applications, has created a more vulnerable online environment. In fact, research suggests that the greatest risk to company assets come from employees: 75% of organizations report experiencing a data breach due to insiders, whether through negligence or malicious activity.
How can businesses better protect themselves in an online environment that’s increasingly under threat? Focusing on technology is not enough; the best security defense is knowledge.
In my presentation, “Service Management as Your First Defense,
” I’ll share how the service desk can help identify and mitigate internal data breaches and external threats. Nobody is better positioned to know exactly what’s inside your network and to identify strange behaviours and meaningful trends.
Given access to the right tools, the service desk can proactively manage operating systems and application vulnerabilities, protect endpoints so only authorized applications can run on employee devices, and secure access points to create a resilient IT infrastructure.
Kevin J. Smith, senior vice president of strategic initiatives at HEAT Software, will give a breakfast briefing on “Service Management as Your First Defense” on Thursday, Nov. 3, at 7:30 am. He'll also be available at HEAT Software’s booth (#507) in the FUSION 16 Expo Hall.