by Joe Foster
Have you ever noticed how people can view the same situation in completely different ways? How successful we are at assessing and addressing all aspects of a scenario has major impacts in both our personal and professional lives.
Too often we will base our decisions on limited perspectives and are surprised when unforeseen issues emerge. This is particularly true for IT professionals who have to deal with ever-changing complexities in the areas of technology, stakeholder engagement, business alignment, and personnel management. As our industry evolves, we must adapt our approach to identify and address all the variables that are involved in service management.
So, how can we ensure we are covering all the angles? First, we must learn to access all perspectives.
Throughout my years as an IT professional, a husband, and a father, I’ve learned that understanding other people’s perspectives is vital for achieving the greatest results. This has led me to explore the vast amount of research undertaken by people who have dedicated their lives to this subject. And although I am by no means a psychologist, philosopher, or a neuroscientist, I’ve found a way to apply these complex frameworks in a simple and straightforward way to improve my perspective at work and at home.
My approach has three simple steps that address four common human perspectives, and it can be used and understood by people of all levels and backgrounds. The first step is to assess the situation based on what you can see and what you can feel; this ensures you’re considering the emotions and cultures involved, as well as the behaviors and technologies. The next step is to look at things from the angle of the individual and the angle of the group. The combination of these four viewpoints—behavioral, technical, motivational, and cultural—results in a quadrant that defines the four perspectives that exist for all scenarios. The third and final step is to examine each of the four quadrants to ensure you’re considering all perspectives involved.
During this session, we will explore the impact of having limited perspectives; I’ll explain how to follow the three steps, and we’ll practice the approach together using multiple scenarios. You’ll also be provided with a handout that includes a checklist of the questions you should be asking yourself when executing an IT project. With the combination of a straightforward explanation and a high level of audience participation, you should expect this presentation not only be insightful and practical but also engaging and fun.
So please join us at “Different Strokes for Different Folks: Are You Addressing All Perspectives?” where you’ll learn how to transcend your personal preferences and look at a scenario from all different angles. Whether you are leading a critical IT project, delivering a difficult performance review, or simply planning a birthday dinner for your friends, using this approach to understand and address all perspectives will help ensure the end result is a success. I look forward to seeing you there!
Joe Foster is speaking at Session 306: Different Strokes for Different Folks: Are You Engaging All Perspectives? at the FUSION 16 conference.