by Randy Steinberg
If you attend this workshop and still don’t believe there’s a critical need for ITSM, then good luck seeing if you can survive in IT for the next five years.
There’s a lot of information out there: Agile, DevOps, Lean IT and other disciplines. Much of it is presented disparately. Much of it is driven by IT development expertise, which woefully leaves out a lot of operational needs and concerns. Even with solid ITSM processes in place, the typical IT organization experiences 9-15 days turnaround for change approvals, a major outage almost every week, slow deployment times, and incident headaches every time a new service application is put into production. Service management practitioners and executives are badly asking for an approach with practical tips and techniques for leaning out and turbocharging the IT delivery and support functions. This session helps you bridge that gap.
Agile, DevOps, Lean IT, and other approaches are tremendously useful, but they need to be utilized and integrated into an overall approach that delivers high quality, reliable services when the business needs them. This session pulls all these disciplines together, under the overall umbrella of ITSM.
In the model illustrated above, the core ITSM lifecycle stages and processes have been integrated into core operating strategies of Lean IT, Agile, DevOps, and others. ITSM is the glue that holds hese disparate disciplines together.
To accomplish Lean IT objectives, a planning tool called the Eight Deadly Wastes can be used to identify where IT waste is typically found and what opportunities might exist to remove that waste.
Eight Deadly Wastes
This means applying each of the waste categories from the Eight Deadly Wastes tool to the services and processes the IT organization is delivering. Each service, service lifecycle process, application, request and operational workflow, infrastructure area and development component is assessed against each of the eight waste categories. You can run each of your IT management processes and services through this tool to identify where waste exists and what changes to make to root out waste.
Participants are encouraged to bring their own examples to discuss with the group. All participants will leave the workshop with a copy of the book , an understanding of modern IT disciplines, and a roadmap for success in their own IT organizations.
Randy Steinberg is leading a one-day workshop titled High-Velocity ITSM: Lean Out Those Processes! at the FUSION 16 conference.