by Roy Atkinson
For many years now, ITSM has been talked about and taught primarily from the process perspective of frameworks like ITIL. As the popularity of DevOps became more widespread during the past couple of years, there appeared to be a clash of ideas: DevOps proposed agility, velocity, and progress through iteration; ITSM—at least as widely practiced—appeared bound by slow, deliberate steps. It seemed as if a storm was brewing.
It didn’t take long for some of the leaders in ITSM to respond to the stereotypes that created the perceived clash. They began talking about how DevOps and Agile principles could well be applied in organizations that had invested heavily in service management. Having good service management processes in place, they said, was suitable and perhaps even necessary for DevOps to succeed, producing good outcomes for businesses.
FUSION 16’s DevOps and Agile track—and the DevOps FUSION pre-conference workshop—will provide good, focused information for those who are interested in learning more about these disciplines, those who are beginning to integrate Agile and DevOps into the way IT gets done, and for those who are on a journey of transformation. As the track chair, I looked for sessions that addressed the differences and compatibilities of DevOps and ITSM, providing lessons and tools to take IT into the future.
The pre-conference workshop will feature case studies from those who are at various stages of the journey and from those who are guiding clients along the way. You’ll learn from the successes and failures they’ve seen and experienced, and take part in discussions about the approaches, methods, and tools used. This is real-world experience from organizations like Molina Healthcare and Navvia, and it’s here for sharing.
Shane Carlson takes dead aim at the ITSM/DevOps intersection in session 602, “Is DevOps Stealing Service Management’s Thunder?” You’ll come away from this session with a much better understanding of how multiple disciplines and methodologies can combine to improve and accelerate outcomes while reducing risk. Improving reliability goes a long way toward reducing that business risk, and Patrick Hill’s session, “Love DevOps? Wait ‘Til You Meet Site Reliability Engineering!” presents a way to reduce incidents and improve stability.
Whenever frameworks and methodologies are discussed, the “people factor” can be overlooked. Dan Hardiker’s “Dev vs. Ops” (session 101), starts off the conference with a look at the impact of change from a developer’s and a system administrator’s points of view. This session will also help those who have been feeling that there’s “too much Dev and not enough Ops” in DevOps.
Getting beyond development and applying the principles behind DevOps to address the wider organization’s need for increased velocity and agility is the subject of Troy DuMoulin’s “Applying DevOps to More than Just Software” (session 401).
During the past year, the awareness and adoption of DevOps has grown dramatically, and ITSM has learned a great deal from the thinking behind it, producing concepts such as “minimum- viable ITSM,” which will be the topic of Donna Knapp’s session. If there has been one particular collision point in the discussions around ITSM and DevOps, it has been change management. Greg Sanker’s session, “Change Management in a DevOps World,” will demonstrate how properly executed change management can become an integral part of your organization’s transformation.
One of the big questions people have about Agile is how it scales beyond a “two-pizza team,” and Andy Rivers’s “Scaling Agile” (session 601) is here to help you align your teams and increase agility. Using Kanban is often considered essential for Agile teams, and Mohammed Khalid’s session, “Kanban: What It Means for IT and Why It’s Important,” will help you get started using this valuable tool.
Dave Cliffe’s “10 Things I Hate About DevOps” (session 201) goes far beyond a catchy title and walks us through a Shakespearian view of the DevOps world. Lighthearted, yes, but also informative and helpful in dispelling some preconceived notions about DevOps.
Bring your questions, concerns, curiosity, and skepticism to FUSION 16. The DevOps and Agile Track will help you work through them and guide you to where you—and we—are going.
Randy Steinberg is leading a one-day workshop titled High-Velocity ITSM: Lean Out Those Processes! at the FUSION 16 conference.