by Matt Hooper and Patricia Adams
Tighter security, faster changes, improved reliability: It seems like IT is constantly tasked with a backlog of improvements. Managing IT activities and assets is at the core of these improvements. However, organizations have typically maintained ITAM disciplines in one set of teams and tools, and ITSM in another. This separation of the “activities” and the “things” leads to tremendous inefficiencies and risks. This workshop will provide the skills you need to help increase value to both ITSM and ITAM disciplines. You will take away key understandings that will help:
Provide visibility into supplier and vendor performance
Improve speed and effectiveness of changes and releases
Reduce time and complexity of audits
Improve overall quality through the ITSM and ITAM attainment models
Learn to effectively communicate the value of automation, process, and CSI
Come learn from two of leading authorities on ITSM and ITAM in the industries. As we walk through the planning and evaluation processes, you’ll be able to immediately identify gaps in your current organization, toolsets, and methods. We’ll help you determine your current level of attainment and define practical next steps for improving your organization’s operational readiness. You leave this session with tools that will help you assess your organizational effectiveness, as well as techniques to sell executive sponsorship on the improvement process.
If your role in any way requires you to be an effective change agent who drives improvements, then this workshop will be a critical part of your FUSION 16 experience.
Matt Hooper and Patricia Adams are leading the workshop titled All Roads Lead to Integrated ITSM and ITAM at the FUSION 16 conference.